Terms of service.

About these terms

These terms apply when you book with or visit Annan Barber and Hairdresser at Shop 5a, Booval Fair Shopping Centre, Booval QLD 4304, and when you use this website. By making a booking or receiving a service you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.

Booking policy

Making a booking

• You can book online, by phone or by walking in when a chair is free. Online bookings are confirmed as soon as the confirmation message appears.
• Each online booking holds a 45 minute slot. Some services, such as colour, balayage, treatments and bridal hair, can take longer. We will contact you if your service needs more time.
• Please give accurate contact details so we can reach you about your booking.
• Children under 16 should be accompanied by a parent or guardian.

Arriving late

• Please arrive a few minutes early. If you are more than 10 minutes late, we may need to shorten your service, reschedule you, or offer the next available time so other clients are not delayed.

Changes and cancellations

• If you need to change or cancel, please call 0450 871 619 at least 24 hours before your appointment so we can offer the time to someone else.
• If you repeatedly miss appointments without notice, we may ask you to book by phone instead of online.
• We may need to move or cancel a booking because of illness or circumstances outside our control. If so, we will contact you as early as possible to find a new time.

Prices and payment

• Prices on this website are in Australian dollars and are a guide. Final prices can depend on hair length, thickness and the time a service takes.
• Colour, chemical, treatment and bridal services are quoted at a free consultation. We will confirm the price with you before we start.
• Payment is due in the studio when your service is finished.
• We may change our prices from time to time. The price that applies is the one confirmed with you on the day.

Refund policy

Because a service cannot be returned once it is done, we do not give refunds or credits for change of mind. This includes haircuts, fades, beard trims, shaves, colour, treatments, styling, brows and lashes.

If you are not happy

• Please tell us before you leave if something is not right, so we can fix it on the spot. We would rather fix it than have you walk out unhappy.
• If you notice an issue after you leave, call us on 0450 871 619. If you let us know within 24 hours of your cut, we will adjust or redo it free of charge.
• Depending on how busy the studio is, we may fix it straight away or ask you to come back on a later day at a time our staff choose.
• You are always welcome to call us about any issue, even after 24 hours, and we will do our best to help.
• Colour adjustments must be checked in the studio, and we may need to wait a little before more colour can safely be applied.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill and be fit for the purpose you told us about. If a service has a minor problem, we will fix it within a reasonable time. If there is a major failure, you may be entitled to a refund for the unused portion or compensation for the reduced value. This refund policy does not affect those rights.

Loyalty card terms

Our loyalty card rewards regulars: buy 9 haircuts and your 10th haircut is free.

• Physical card only. The loyalty card is a physical card issued in the studio. You must bring your card to every visit to receive a stamp. We cannot add stamps later or keep digital records of stamps.
• Stamped by staff. Only our staff can stamp a card, and only one stamp is given for each paid haircut. Cards with stamps that were not added by our staff are not valid.
• What counts. Stamps are given for paid haircut services. Beard only services, shaves, colour, treatments, styling, brows, lashes, washes and other add ons do not earn stamps.
• The free haircut. After 9 stamps, your 10th haircut is free. The free haircut is the haircut you normally have, up to the value of your usual cut. Add ons such as colour, beard work, washes or treatments are charged at normal prices.
• Not during busy periods. Free haircuts are not available during rush hours, such as Thursday and Friday evenings, Saturdays and any other time the studio is busy. If you are booking online and plan to use a free haircut, mention it in the Anything we should know? box so we know before you arrive.
• If we cannot fit it in. If a free haircut is not possible on the day because of time restrictions or a busy studio, we will tell you on the spot. If you still want a cut that day it is charged at the normal price, and your next haircut will be free instead.
• Lost cards. Lost, damaged or forgotten cards cannot be replaced with stamps carried over.
• Other conditions. One card per person. Cards are not transferable and have no cash value. The free haircut cannot be exchanged for cash or credit, or combined with other offers. We may change or end the loyalty program with reasonable notice in the studio and on this page, and stamps already earned will be honoured.

We love hearing how your visit went. Leaving an honest Google review is always appreciated, but it is entirely optional and is not a condition of the loyalty program.

Health, safety and conduct

• Please tell us about allergies, sensitivities, skin or scalp conditions, medications or recent chemical treatments before your service. We may need to do a patch test or decline a service if it is not safe to go ahead.
• Results can depend on your hair's condition and history. We will tell you honestly what is achievable.
• We may refuse or stop a service if it is unsafe, or if a client is abusive or under the influence of alcohol or drugs.
• We only take or share photos of your hair with your permission.

Using this website

• We try to keep the information on this website accurate and up to date, but prices, hours and services can change. Please call us if you need to confirm anything.
• Content, design and images on this website may not be copied or reused without permission.
• Links to other websites, such as Google Maps, are provided for convenience. We are not responsible for their content.

Changes, governing law and contact

We may update these terms from time to time. The version on this page applies from the date shown. These terms are governed by the laws of Queensland, Australia. Questions? Call 0450 871 619 or visit us in the studio.